Quality Customer Engineer

Responsibilities:

• Customer complaints management in Hitachi tool for customer complaints;
• Lead in providing RCA on-time in accordance to the 8D-methodology;
• Management of resolving team;
• Reporting proactively and on regular basis progress on the issues to customers;
• Ensure proper documentation in Hitachi tool for customer complaints;
• Ensure proper communication to local management/HUB/BU in case of HI-rated customer complaints (provide one pager within 24 hours) and ask local management (or global function) for their support, if necessary;
• Ensure weekly update on all HI-rated customer complaints;
• Do statistical analysis of Customer complaints data and address improvements to the responsible departments.

Requirements:

• At least a Bachelor’s degree in Engineering or other Technical field
• Preferably 2 years of experience in similar position ;
• Excellent written and verbal communication in English;
• Very good knowledge of MS Office (Excel);
• Experience with SAP or similar ERP system is an advantage;
• Strong communication and organizing skills;
• Should be eager to learn, flexible, open-minded, team-work oriented and pro-active.