The Grid Automation Shield program maps and tracks a utility’s installed base of grid automation assets, providing up-to-date information about the product life cycle and the associated services required to keep the products and systems operating with maximum efficiency.

The program brings together Hitachi Energy experts and tools that enable you to mitigate potential issues by leveraging insights and preventative maintenance opportunities. Grid Automation Shield is designed to help system operators address operational and technological needs effectively to extend product life cycle and performance.

There are three subscription levels of the Grid Automation Shield program. Choose what fits best for your utility.

Bronze
The Bronze subscription is free and provides general information about your asset base as well as access to product documentation and content. You can easily upgrade to a Silver or Gold subscription when you want additional support.

Silver
The Silver subscription extends the content from the Bronze subscription and provides more detailed information about your assets. This subscription is ideal for organizations with staff to maintain equipment. 

Gold
The Gold subscription has the benefits of the Silver subscription plus additional support services, including service-level agreements.

For customers who choose Gold-level access, the Hitachi Energy team delivers services to support the maintenance, evolution, and continual enhancement of your utility’s installed assets that are part of our Automation & Communications products and systems.

Included in the program is the customer-oriented Collaborative Operations Portal. Customers with service agreements can use this portal to access all relevant information for their installed assets. 

• Easy-to-use asset data: Grid Automation Shield presents up-to-date information via a user-friendly portal with intuitive data representation for easy understanding.
• Precise asset life cycle information: Asset status, history, condition, and location are available to Silver and Gold customers.
• Access to experts: A network of Collaborative Operations Centers offers local access to a global knowledge base.
• Reduced operational downtime: The program provides an easy way for you to contact designated service teams responsible for substations under a service agreement to address tough challenges.
• Improved system reliability and performance: Ongoing monitoring and proactive maintenance enhance product life and operation.
• Improved security: Grid Automation Shield helps you protect your assets against known and future cyber threats by providing regular security updates and a MicroSCADA monthly patch report.
• Predictable costs and flexible life cycle support: You choose the level of support and services you need.