Between aging infrastructure, electrification, transition to clean generation, and the continuing shortages of crucial power sector equipment, your utility is under pressure to effectively manage assets for long life cycles and optimal performance. Meet the challenge with advanced and cybersecurity services that provide 24/7 support from the Hitachi Energy global network of power sector experts.

Under an umbrella of services designed to assess and secure critical infrastructure and systems, we offer a comprehensive suite of care, tools, and responsive assistance. Included in this collection of service offerings are:

Asset inventory
This thorough audit is an important first step before entering into a service-level agreement for asset life cycle management. You’ll get a detailed understanding of asset conditions, recommended actions for equipment or system improvements, cybersecurity recommendations, and more.

Software and firmware life cycle
Optimize the life and performance of your assets with extensions, upgrades, and retrofits. With a service level agreement, you gain access to the Grid Automation Shield program that contains services to map and track the installed asset base. This provides up-to-date information about the product life cycle and the asso-ciated services required to keep assets and systems in optimal operating condition.

Firmware configuration and monitoring
Hitachi Energy provides the latest software and firmware configuration recommendations to preserve the availability, cybersecurity, and functional interoperability of your systems. You get tracking and documentation of firmware versions and configuration revisions.

Disturbance monitoring
We monitor your operations in real time and support your operators to take corrective action on any disturb-ance or fault. The service leverages disturbance recording tools for scanning and analysis.

Cybersecurity
Combat cyber threats with help from experts who know global standards and help you implement best prac-tices to ensure the integrity of your systems. Know your personnel can respond to all situations by giving them extensive Hitachi-based training for all Hitachi Energy equipment and systems.

Patch management
It’s not just anti-virus software that needs updating. Operating systems and embedded software often need to be patched to defend against emerging threats, too. Efficient patch management is an essential part of any security policy, but one that is often neglected. Hitachi Energy keeps your system protected with validated updates and verified third-party files.

Advanced services
Implement a continuous improvement program for substation automation and protection through a systemic approach to problem-solving. Hitachi Energy Advanced Services are designed to support your decision-making process and help you make choices that maximize availability and reduce the risks associated with operating your system.

Central Account Management
Data is easier to manage when it’s all in one place. Delivered through a software-as-a-service model, our Central Account Management provides role-based account management software that automatically collects, stores, and evaluates disturbance recorder files, cybersecurity data, and firmware or configuration revisions.

Backup & Recovery Services
If you suffer a cyber attack or natural disaster, the security of an off-site backup makes recovery easier. Hita-chi Energy's Backup & Recovery service solutions ensure the integrity and availability of critical data and sim-plify your business continuity process.

• Rapid response: Swift troubleshooting and root-cause analysis speed up corrective courses of action in response to failures and emergencies. Expert support and advice is always available through a 24/7 call center.
• Predictable expense: Contracted engineers reduce variable costs of faults or system failures.
• Tailor-made service packages: Customize the services you need for your utility. Pick support for areas your staff needs assistance to handle, or choose comprehensive coverage of assets and systems.
• Optimal performance and reliability: We provide continuous monitoring and support to keep your assets and systems running efficiently and proactively maintained.
• Continuous cybersecurity vigilance: Know your systems have experts watching threats and maintaining patches you need to stop unauthorized access.