BU PGSV – Local Service Unit (LSU) Manager - Indonesia

The Local Service Unit (LSU) Manager for PGSV will deliver the BU PGSV and HUB strategies at the country level, on behalf of the Service Business Unit. This role will directly report to the HUB Service Manager and will collaborate closely with the wider Hub Management team, working together with Country level Service team members both within the BU PGSV, the Product and Systems BUs, and across Hitachi Energy.

The LSU Manager will create a strong presence and community within the local units that form part of the PGSV in the nominated country. The ideal candidate will have a strong background in Service Management with Profit and Loss accountability, within Field Operations or the Field Service field in an OEM with an extensive Installed Base (IB), ideally within the Electrical installations or Energy sector within the designated country.

The ideal candidate will have significant experience in managing a Service Unit, ideally with a multi-product mix. They will also have a proven track record of leading collaboration and innovation in a matrix organization, with both external and internal stakeholder management, able to optimize the management of diverse teams whilst delivering results. 

Key Responsibilities: 

Service Strategy

• Driving and implementing of the PGSV Service strategy at the local level, in line with global and regional initiatives.
• Responsible for establishing the PGSV model and governance within the country.
• Reports progress on implementation of strategy back to the HUB/BU.
• Part of the local extended Country Management team, representing consolidated Service overview at Country level.
• May have oversights of other smaller countries.
• Strong drive for Service business Growth in own Country (Sales and Revenues), including new Segments and Customers
• Proactively propose Hub Mgmt. Strategic Growth initiatives to develop in own Country

Performance and delivery

• Proactively owns HSE performance and improvement actions
• Drives, implements, reports and monitors performance targets as part of the local unit P&L.
• Runs the day-to-day Service business to ensure profitability., growth, and improvement on productivity.
• Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.

Tools and Processes

• Implementation of market analysis based on tools and processes directed by the Business Unit.
• Implementation of Business Unit Installed Base (IB) Management tools at local level.
• Ensure compliance with BU mandated account management/ sales platforms at local level.

Customer approach

• Identifying and managing the marketing and sales investment required to increase IB and market penetration and building customer awareness of the PGSV model
• Where possible, drives Growth also in non-own IB
• Drive improvements in customer satisfaction at country level.

Service Growth

• Close collaboration with all Service representatives within the Country, including those remaining within the Systems BUs.
• Identify white spots and define local level strategy for HUB approval to increase coverage of the IB base.
• Support entries into new markets, segments and Customers, and identify opportunities at local level for organic and inorganic growth.

Operational Excellence

• Promote synergies and develop efficient delivery processes based on BU PGSV Strategy.
• Ensuring excellence in managing the local operations, with a focus on continuous improvement and customer satisfaction.
• Secure needed resources to support Growth while keeping financial performance
• Promote and implement the needed Training Programs
• Promote sharing of best practice.
• Support and collaborate with the Continuous Improvement and Problem-solving initiatives when required

Health, Safety and Integrity.

• Drives Service Safety and enforces a Service safety and integrity culture throughout the Service organization. 
• Make sure all relevant actions are implemented to significantly reduce or eliminate HSE Risks
• Execute HSE operational plan and ensure full compliance with Hitachi Energy’s HSE and legal requirements.
• Drive operational excellence by ensuring the implementation of company programs and Service’s operational risk management.

People leadership and development

• Staffing the local units appropriately to ensure delivery.  
• Ensure BU specific training programmes are delivered.
• Ensures   that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates. Improves service availability, provides training and develops capabilities and competencies. 
• Secure Service Team development to support Professional Growth

Requirements:

• Bachelor’s degree in a relevant field or equivalent experience.  
• Significant and demonstratable experience in managing a Service unit, including IB Management and P&L responsibility.
• Proven leadership skills with experience managing cross-functional teams.
• Proven understanding of Hitachi Energy systems and products
• Experience working within the Energy sector
• Strong analytical and strategic thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluent in English

Key Competencies:

• Leadership
• Pioneering spirit
• Customer Focus
• Analytical Thinking
• Communication
• Results Orientation
• Problem solving