All Avista electric and gas customers in Pullman, including residential, commercial and industrial customers, have been outfitted with Itron OpenWay meters. In total, approximately 13,000 electric and 5,000 natural gas meters were upgraded to the OpenWay meters in spring 2011.
Advanced metering will offer benefits to Avista and its customers alike. The utility will be able to decrease labor costs by reducing the number of employees who must travel into the field to manually read meters.
For new tenants and homeowners, the process of transferring utility service from the previous occupant will become faster because Avista will be able to conduct the required meter reading from a central location rather than having to schedule a truck roll to perform a manual, in-field reading. Service connection and disconnection can also be accomplished from a central location, without a truck roll.
The advanced metering infrastructure will also assist Avista with outage management. The meters will notify Avista when power to individual homes and businesses is interrupted. Proactive notification will enable the utility to promptly detect outages and accurately determine their scope. As power is reestablished, the meters will notify Avista of restoration at individual locations, allowing the utility to ensure that power is available to all customers without remaining isolated pockets of outage.
The advanced meter technology will enable Avista to provide information to customers about their ongoing energy usage. After logging in to a secure website, customers will have access to enhanced tools to monitor and better manage their energy usage.The information collected by the meters and available to customer via the web portal will include interval usage data available within 48 hours of collection. Using this information, customers can make more informed decisions regarding their energy consumption.