EnCompass™ Agreements

Customer Service Agreements support the know-how of maintaining your high voltage equipment. In case of a failure event, the response is very quick as the agreement normally includes man-hours, displacement costs and the replacement of strategic components.

The framework of the agreement is based on a matrix of High Voltage Service offerings. You can choose from the Hitachi Energy support services portfolio based on your actual needs at the time of entering into a service agreement with Hitachi Energy. The services provided range from simple single point of contact to complex full product engineering services.

If you are an EnCompass Agreements user, please log in below. If you are not a user, but interested in agreements, please contact your local Hitachi Energy service representative, shown on bottom of this page.

This often depends upon just how critical the different aspects of your equipment are to your business. How much would it cost if you had a failure or how much would it cost you in lost productivity.
 

• High-voltage service provides service contracts starting from a single point of contact to a full scope scenario ensuring availability and reliability for the electrification system
• Based on your company’s profile, you may choose the requested level of support out of Hitachi Energy services portfolio, adapting it to your specific needs at the time of entering into a customer support agreement
• Contracts are available to suit every type of customer, with a scope and service level to fit every need