Hitachi Energy’s portfolio provides you access to a wide range of services for your installation and your specific needs.
Reactive
Fast and flexible service to maximize equipment availability.
Proactive
Enhanced reliability and access to high-quality services and expertise.
Prescriptive
Knowledge and expertise to optimize and extend equipment life.
Our offering
Hitachi Energy’s pioneering design and deep electrical expertise provide reliable fleet charging solutions and services that grow with you. We are your single, strategic partner that orchestrates your EV journey, offering integrated solutions across the EV value chain.
Technical Remote Support
Remote Support services provide customers with a 24/7 hotline to report issues related to the charging infrastructure. Once the problem is reported, a skilled Hitachi Energy engineer will follow up with the customer within an agreed timeframe to initiate troubleshooting. Services can include error diagnostics, charger reset, and OEM support.
Augmented Reality (AR)
AR, as a complement to traditional Remote Support, enables more efficient troubleshooting with AR annotations and issue documentation during a live video call. The instant feedback and increased information content provided by AR can reduce the need for dispatching a technician to site and improve overall efficiency for resolution of issues.
On-Site Support
On-Site Support offers the assurance that skilled Hitachi Energy engineers or Hitachi Energy partners are available to provide on-site assistance in the case of a problem. Service Engineers will reach your infrastructure within an agreed timeframe for further troubleshooting or to implement resolution or mitigation actions to the issue you are experiencing.
Preventive Maintenance
Hitachi Energy provides preventive maintenance services as part of a service agreement. Hitachi Energy engineers or Hitachi Energy partners will reach your site and perform the needed maintenance activities in accordance with your budget and time constraints and with the preventive maintenance plan of your equipment.
Training
Hitachi Energy offers basic training to allow the customer’s technicians to properly operate the equipment and carry out essential diagnostic and troubleshooting activities. Trainings include theory and practice lessons. More advanced training is also available upon request.
Spare Parts
Spare parts are an essential part of the Rapid Response Services. Hitachi Energy will be your single channel to identify and supply the parts needed for your system allowing to perform timely and effective corrective maintenance, and hence reduce the overall downtime of your equipment.
