Technical Support

Hitachi Energy is committed to supplying support solutions that meet our customers needs and specifications.

Our technical support includes a range of services aimed at quickly and easily correcting a fault and helping to get back into operation after an unexpected failure or unplanned stoppage. When troubleshooting needs to be carried out quickly we identify and analyze the fault and recommend the most effective course of action. The support is available both remotely and on-site. 

Our service with rapid response, guarantees fast and flexible response to maximize your equipment uptime. We are at your service around the clock, guaranteeing quick and efficient response within the agreed response time. In case of an incident, it feels safe to know that assistance is close by.

24/7 phone
In the event of a problem, 24/7 phone support provides the security of a hotline with professional help at any time by phone, e-mail, or some other agreed upon means of contact. 

24/7 remote connection
The remote assistance for FACTS (Flexible AC Transmission Systems) enables Hitachi Energy to immediately start troubleshooting and monitor a FACTS System from a secure remote location within the Hitachi Energy network.

24/7 on-site
The emergency on-site support service guarantees that a support engineer will arrive on your site to provide help within an agreed period of time.