日立能源是全球技术领导者,致力于构建清洁能源系统,共享低碳美好未来。我们服务于电力、工业、交通、数据中心和基础设施领域的客户,并携手客户与合作伙伴,通过数字化加速能源转型进程,助力实现碳中和的未来。
我们在全球90个国家拥有超过45,000名员工,他们每天都充满目标感地工作,并且利用各自的不同背景打破墨守陈规。我们诚邀你加入我们的全球团队,共同坚守这一简单而深刻的理念:多元化+协作=创新的关键。
We are seeking a dedicated Cybersecurity Customer Engagement Specialist (CES) to join our team. The ideal candidate will be responsible for managing customer requests, ensuring timely and accurate responses, and enhancing our automated systems to deliver exceptional customer service. This role will also support proactive engagement initiatives, collaborate with internal teams, and contribute to maintaining and improving our cybersecurity knowledge repository.
Your responsibilties
Cybersecurity Customer Engagement: Respond to cybersecurity inquiries manage requests and ensure timely and accurate information delivery
Automation: Enhance automated systems for improved efficiency and reduced response times
Knowledge Management: Develop and maintain a comprehensive knowledge database create cybersecurity collateral for customer use
Collaboration: Coordinate with regional teams serve as a point of contact for issues and collaborate with internal departments
Improvement: Maintain and improve the quality of customer requests
Proactive Engagement: Engage proactively with customers gather feedback and identify areas for improvement
Training: Participate in cybersecurity awareness initiatives to keep customers informed
Required Experience and Qualifications:
Proven working experience (at least 3 years) on Cybersecurity domain
Education: BSc (Hons) in Cyber Security or a related field
Certifications: Security, Compliance, Identity Fundamentals or equivalent
Experience with Microsoft Office 365, Azure, ServiceNow
Familiarity with security frameworks and compliance regulations
Experience with security assessment tools
Strong project coordination and management skills
Experience in responding to cybersecurity assessments and inquiries
Proficient in collaboration with cross-functional teams including legal, IT, and sales
Excellent communication skills in English, capable of conveying complex information to both technical and non-technical stakeholders
Ability to work independently with attention to detail
地点 | Birmingham, West Midlands, United Kingdom |
工作类型 | Full time |
经验 | Experienced |
工作职能 | Customer Service & Contact Center Operations |
合同 | Regular |
发布日期 | 2024-08-30 |
参考编号 | R0059650 |
日立能源是全球技术领导者,致力于构建清洁能源系统,共享低碳美好未来。我们服务于电力、工业、交通、数据中心和基础设施领域的客户,并携手客户与合作伙伴,通过数字化加速能源转型进程,助力实现碳中和的未来。
我们在全球90个国家拥有超过45,000名员工,他们每天都充满目标感地工作,并且利用各自的不同背景打破墨守陈规。我们诚邀你加入我们的全球团队,共同坚守这一简单而深刻的理念:多元化+协作=创新的关键。