日立能源是全球技术领导者,致力于构建清洁能源系统,共享低碳美好未来。我们服务于电力、工业、交通、数据中心和基础设施领域的客户,并携手客户与合作伙伴,通过数字化加速能源转型进程,助力实现碳中和的未来。
我们在全球90个国家拥有超过45,000名员工,他们每天都充满目标感地工作,并且利用各自的不同背景打破墨守陈规。我们诚邀你加入我们的全球团队,共同坚守这一简单而深刻的理念:多元化+协作=创新的关键。
Your responsibilities:
You will be responsible for the preparation of the company's after-sales service process, after-sales service plan and organize its implementation, for accepting all customer complaints, strictly following the company's after-sales service process, and answering difficult questions for customers.
Timely you will convey customer complaints to all departments of the company for prevention, correction and improvement, and contact relevant departments for the arrangement and deployment of after-sales service staff when necessary.
You will Organize the dispatch of after-sales service operators to carry out field work, after-sales technical guidance, handle or organize customer quality or non-quality-related feedback.
You will be responsible for formulating the supply plan of stored parts and spare parts required by customers, communicating with warehouses and procurement in a timely manner to ensure the timely supply of after-sales service spare parts and materials.
You will maintain after-sales service order information in the SAP system, maintenance of repair work orders, pre-working hours of raw material costs, order maintenance, pre-cal. statistics and other SAP system operations.
You will be responsible after-sales service back-office work, summarize after-sales service records, establish, improve the original after-sales service records, ledgers of various products and the filing and registration of after-sales service contracts.
You will cooperate with sales engineers to promote the company's products and services, organize customer on-site visits when necessary to improve customer satisfaction index and complete other tasks assigned by the department manager and obey the work arrangement.
Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background:
You hold college degree or above in mechanical or electrical engineering.
Minimum 3 years of technical and after-sales service experience for similar products.
Familiar with products, have organizational skills, and provide high-quality after-sales service to customers on behalf of the company.
Good to have the necessary knowledge of quality, safety and environmental management for the position.
Have a basic knowledge of computer applications.
In good shape, absolutely trustworthy and reliable.
Open-minded and eager to learn. Influenced by precision and precision tendency, commercially minded and cost-conscious.
Ability to communicate with customers.
Fluent English in reading, writing and spoken.
地点 | Suqian, Jiangsu, China |
工作类型 | Full time |
经验 | Experienced |
工作职能 | Quality Management |
合同 | Regular |
发布日期 | 2024-05-24 |
参考编号 | R0052735 |
日立能源是全球技术领导者,致力于构建清洁能源系统,共享低碳美好未来。我们服务于电力、工业、交通、数据中心和基础设施领域的客户,并携手客户与合作伙伴,通过数字化加速能源转型进程,助力实现碳中和的未来。
我们在全球90个国家拥有超过45,000名员工,他们每天都充满目标感地工作,并且利用各自的不同背景打破墨守陈规。我们诚邀你加入我们的全球团队,共同坚守这一简单而深刻的理念:多元化+协作=创新的关键。