Cybersecurity Customer Engagement Specialist

We are seeking a dedicated Cybersecurity Customer Engagement Specialist (CES) to join our team. The ideal candidate will be responsible for managing customer requests, ensuring timely and accurate responses, and enhancing our automated systems to deliver exceptional customer service. This role will also support proactive engagement initiatives, collaborate with internal teams, and contribute to maintaining and improving our cybersecurity knowledge repository.

Your responsibilties

• Cybersecurity Customer Engagement: Respond to cybersecurity inquiries manage requests and ensure timely and accurate information delivery

• Automation: Enhance automated systems for improved efficiency and reduced response times

• Knowledge Management: Develop and maintain a comprehensive knowledge database create cybersecurity collateral for customer use

• Collaboration: Coordinate with regional teams serve as a point of contact for issues and collaborate with internal departments

• Improvement: Maintain and improve the quality of customer requests

• Proactive Engagement: Engage proactively with customers gather feedback and identify areas for improvement

• Training: Participate in cybersecurity awareness initiatives to keep customers informed

Required Experience and Qualifications:

• Proven working experience (at least 3 years) on Cybersecurity domain

• Education: BSc (Hons) in Cyber Security or a related field

• Certifications: Security, Compliance, Identity Fundamentals or equivalent

• Experience with Microsoft Office 365, Azure, ServiceNow

• Familiarity with security frameworks and compliance regulations

• Experience with security assessment tools

• Strong project coordination and management skills

• Experience in responding to cybersecurity assessments and inquiries

• Proficient in collaboration with cross-functional teams including legal, IT, and sales

• Excellent communication skills in English, capable of conveying complex information to both technical and non-technical stakeholders

• Ability to work independently with attention to detail