Collaborative Operations Centers

Every new load, upgrade, extension, and reconfiguration of a power network can create unexpected stress and interactions that the original system was not designed for. Through our Collaborative Operations Centers and service-level agreements, Hitachi Energy can help to proactively address these issues before they challenge your system reliability.

You’ll find Hitachi Energy COCs in Malaysia, Australia, the United States, the United Arab Emirates, Switzerland, and Italy. They work in harmony with engineering and service centers located in more than 40 countries to ensure that you have expertise available to meet unexpected problems.

You don’t need an emergency to benefit from the COCs, either. COC teams consist of specialists with deep technical knowledge and experience. They can help you run your systems with optimal performance and extend the life of your valuable assets.

You also can opt for a specific EnCompass™ agreement to have services such as security or firmware updates delivered over a secure remote platform. Our team will work with you to identify the most effective course of action for your requirements. Then, you can tailor your Hitachi Energy Grid Automation EnCompass agreement to meet your needs.

A service-level agreement with Hitachi Energy Grid Automation Service ensures constant care of your assets and helps you hit your key performance targets. You can focus on your business while Hitachi Energy’s team handles software, hardware, compatibility, and security.

• Continuous support: With centers in 40 countries worldwide, you’ll never be without access to help when you need it.
• Access to nearby experts: A network of COCs offers local access to a global knowledge base.
• On-demand insight: Our trained service personnel know your equipment, its status, condition, and history. We have all the right information to help you take the right actions.
• Rapid issue resolution: Our highly trained staff can troubleshoot your issues and help you resolve them quickly. This reduces your operational downtime and improves reliability.
• Knowledge transfer: Our team can provide training and knowledge transfer for your team, empowering your staff to better manage your assets effectively.