Your responsibilities:

Diagnoses and resolves IT-related issues effectively and efficiently.
Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
Conducts regular inventory checks for relevant hardware.
Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
Identifies and report potential risks that could impact the quality of OSS services.
Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
Hosts and assist third-party technicians.
Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)
Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)
Responsible for the setup and deployment of hardware of various types of software. (when applicable)

Your background:

Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
Knowledge of Service Now, MS Office 365, Windows, iOS, Asset Management Tools, Lean 6 Sigma, ITL;
Proactive and solution-oriented mind-set
Demonstrates an ability to work independently and is self-driven
Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role;
Strong Analytical skills;
Problem Solving;
Incident responding skills;
Conflict Management;
Learning agility;
Customer focus;
Product, System, Logistical and Service Support.

Plats	Sevlievo, Gabrovo, Bulgaria
Jobbtyp	Full time
Erfarenhet	Experienced
Jobbfunktion	IT, Telecom & Internet
Avtal	Regular
Publiceringsdatum	2024-02-23
Referensnummer	R0038291

Om Hitachi Energy

Hitachi Energy är en global teknikledare som arbetar för en hållbar energiframtid för alla. Vi betjänar kunder inom energi-, industri- och infrastruktursektorerna med innovativa lösningar och tjänster över hela värdekedjan. Tillsammans med kunder och partners utvecklar vi banbrytande teknik och möjliggör den digitala omvandling som krävs för att påskynda energiomställningen mot en koldioxidneutral framtid.

Vi sysselsätter cirka 45 000 personer i 90 länder som varje dag arbetar målmedvetet och använder sina olika bakgrunder för att utmana nuläget. Vi välkomnar dig att ansöka idag och bli en del av ett globalt team som jobbar för: Mångfald + Samarbete = Stor Innovation.

On-Site Service Specialist

Om Hitachi Energy