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Project/Order Handling specialist

Your Responsibilities
  • Customer assistance (Domestic & Export) Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
  • Coordinates resolution with After-Sales Service and/or Spare Parts teams.
  • Customer requests Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
  • Customer relations proactively informs customers about issue status based on inputs and clarifies any questions.
  • Ensures a positive customer experience throughout the entire process.
  • Responsible for all the projects for the assigned region - from order booking to dispatch – Drawing approvals / manufacturing schedules / Including FAT / Payment terms / SAP invoicing. 
  • Data analysis Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
  • Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

  • Bachelors in electrical engineering / Graduate / Post Graduat with 8-10 years of experience.
  • Experience in Order handling / Order management from Switchgears / disconnectors / instrument transformers.
  • Analytical and problem-solving skill with ability to manage multiple tasks 
  • Handled Export order execution & SAP.
  • Proficiency in both spoken & written English language is required .

Plats Maneja, Gujarat, India
Jobbtyp Full time
Erfarenhet Experienced
Jobbfunktion Supply Chain
Avtal Regular
Publiceringsdatum 2024-07-02
Referensnummer R0055815

Om Hitachi Energy

Hitachi Energy är en global teknikledare som arbetar för en hållbar energiframtid för alla. Vi betjänar kunder inom energi-, industri- och infrastruktursektorerna med innovativa lösningar och tjänster över hela värdekedjan. Tillsammans med kunder och partners utvecklar vi banbrytande teknik och möjliggör den digitala omvandling som krävs för att påskynda energiomställningen mot en koldioxidneutral framtid.

Vi sysselsätter cirka 45 000 personer i 90 länder som varje dag arbetar målmedvetet och använder sina olika bakgrunder för att utmana nuläget. Vi välkomnar dig att ansöka idag och bli en del av ett globalt team som jobbar för: Mångfald + Samarbete = Stor Innovation.