IT Site Delivery Manager- India Cluster

Business Information:

Hitachi Energy is currently looking for an IT Site Delivery Manager- India Cluster for the Transformers Business to join their team in Bangalore, India. This team seeks a skilled and motivated individual.

Transformers BU team leverages innovative and diverse technology to transform energy, delivering social, environmental, and economic value and enabling a sustainable energy future for current and future generations. The business’s comprehensive portfolio includes power transformers, traction transformers, insulation and components, digital sensors, and transformer services. The Company’s transformers have been deployed across power generation, transmission, and distribution to metals and mining, oil and gas, commercial and infrastructure projects, and mobility. As the grid becomes more complex, the transformers play an increasingly vital role in improving power quality and network management. The Company is proud to introduce its TXpert™ Ecosystem, the next level in transformer digitalization, further advancing its commitment to innovation and sustainability.

The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills.

Mission Statement:

As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. 

Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.

The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

Your Responsibilities:

• Manage the Site IT team/ resources in the India factories and Hitachi Energy site​s.

• Act as a point of contact for IT supplier and CDC teams​ for IT related topics

• Ensure the Ticket Mgt, Ticket Triage and Escalation.

• Provide Infrastructure support/ delivery onsite​, maintain Governance and security onsite​

• Collect and manage the demand business requirements for factory / office​. Provide IT Build project management​

• Provide a first line support and governance​ for applications

• Ensure OT Asset IT/OT Cybersecurity operational management​. Ensure First response for Cybersecurity emergency

• Plan and manage factory/ site IT Budget and cost control

• Ensure Machine Connectivity with network core switches.

• Manage specific applications and vendor coordination on software and network connectivity.  (PLC programming out of scope)​

• Ensure access to relevant applications for the factory or Hitachi Energy site

• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.

• Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee

• Factory/ Site IT Site Delivery Managers- Work Onsite to the site or factory your assigned to full time.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Experience:

• Bachelor’s degree in computer science or engineering preferred.

• 10+ years of experience in Information Systems & 5+ years prior experience in IT or 2 years of experience in project management of complex global projects.

• Experience in process management, business process improvement, business process management, or value stream mapping.

• Experience with manufacturing operations methods, process, and change management is an advantage.

• ITIL​, L6S​, PM/Agile PM, COBIT

• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.

• Flexibility to manage multiple shifts of IT resources in a factory environment.

• MS Office Products​-Excel, Word, Sharepoint, Teams, Outlook

• SNOW Service Now Enterprise IT Management Platform.

• Microsoft DevOps, Microsoft Azure, SAP​ S4Hana, Information/Data & Analytics/Business Intelligence

• Proficiency in both spoken & written English language is required