Order Management Specialist

General Information:
We are seeking a detail-oriented and organized Order Management Specialist to join our Raleigh office. In this role, you will be responsible for processing customer orders using SAP, coordinating with feeder factories, and support-ing project management for order-related activities. The ideal candidate will possess strong communication skills, experience with order processing, and the ability to work cross-functionally to ensure smooth order fulfillment.

Your Responsibilities:

• Process customer orders in SAP, ensuring accuracy and timeliness.
• Communicate with feeder factories to send orders and manage any production or delivery-related concerns.
• Act as a liaison between project management team, and internal departments to ensure smooth order processing and fulfillment.
• Support project management teams by coordinating order-related activities and providing updates on order status.
• Track and resolve order discrepancies, ensuring issues are addressed promptly.
• Maintain accurate records of orders and communications in SAP and other relevant systems.
• Work closely with logistics and supply chain teams to ensure on-time delivery of customer orders.
• Prepare reports on order status, lead times, and other relevant metrics.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor’s degree in business, supply chain management, or a related field is preferred.
• 2+ years of experience in order management, logistics, or a related role.
• Proficiency in SAP or other ERP systems is required.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Benefits:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative work environment.