End-to-end risk monitoring process is at the heart of RelCare, hence it being our very first step. Our platform leverages the asset performance models, and the data retrieved while executing preventive maintenance and inspections, to gather detailed insights into the condition of all the substation assets. 

Hitachi Energy then applies our accumulated, global engineering know-how to design tailored maintenance policies which ultimately maximize your system's reliability. Unlike classical service agreements, our mission does not end once the maintenance program is defined. We deliver unique value over the entire time of the engagement, with inputs including but not limited to: refining the program in line with the evolving risk, proposing irregular tasks, defining advanced maintenance policies, reporting the performance of the substation, and many more. 

At this stage Hitachi Energy conducts a maintenance optimization exercise which takes into account factors such as risk mitigation potential, budget and resource constraints, and available outage time. Data-driven decisions ensure that optimal tasks become subject to scheduling and execution and that the maintenance teams focus on the most credible issues. 

Regardless of who is executing the maintenance, Hitachi Energy empowers the world-class craftsmanship and repeatability of maintenance tasks to assure safety and high first-time-fix ratio. RelCare provides the digital insights to prepare for the detailed execution of the task before going on site, whether that be reviewing safe work method statements or listing requirements for personal protection equipment or spare parts. RelCare’s mobile application is linked to the platform and guarantees that safety standards are met and each task is executed in line with the procedures and audit trail.