Service Engineer

Due to our continuous growth, we are looking for a Service Engineer. This role is based in Zagreb or Split, Croatia. Frequent working and travelling abroad (short trips of a few days due to interventions) is required. 

Your responsibilities 

• You will be an important member of our after-sales service team that supports our High Voltage products installed base in region 

• After a deep training on our products, you will be involved in all tasks related with commissioning, repairing, and maintaining our HV equipment 

• Deliver quality customer service to satisfy customers 

• Perform preventative and corrective maintenance at site 

• Identify technical problems and make analysis on-site activities in different areas (service, installation and commissioning, retrofits, technical assistance) 

• Collaborating and networking with colleagues, sharing best practice 

• What makes the job extra attractive is the wide variety of tasks: remote customer support, investigations and diagnosis following a failure, spare parts selection, on site intervention, project documentation, training of our customers, network measurements, support to sales and project management 

• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business 

Your profile  

• Min. bachelor’s degree in Electronical Engineering or Technical Diploma 

• At least 5 years of experience in similar job positions with experience in Service 

• Sound technical knowledge of products and services related to HV equipment 

• Experience in automation and control is an advantage 

• A collaborative, proactive and solutions-oriented approach 

• Availability to travel in region (RH, BiH, Serbia, Montenegro, North Macedonia, Kosovo and Albania) 

• Devotion to personal development and readiness for continuous improvement 

• Valid driving license 

• Excellent knowledge of Croatian and English language 

• Excellent knowledge of Microsoft Office tools