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Order Management Senior Para-Professional

Single point of contact for customers/”the voice of the customer” for all post- order transactions.  Develop a knowledge of the customer; identify and predict customer needs.

Provide quotes, processing orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, ect.

Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system

Input and track orders, change notices and cancellations. Respond to customer queries and product needs.

Promptly identify and escalate customer issues for resolution. Diagnose, troubleshoot and resolve issues over the phone in a fast paced environment. Answer incoming support requests via phone, email or web portal. Analyze problems and inquiries related to Service Level agreements

Manage and track Customer Complaints and factory response to CCRPs.

Localização Richland, Mississippi, United States of America
Tipo de emprego Full time
Experiência Experienced
Função do trabalho Sales, Marketing & Product Management
Contrato Regular
Data de publicação 2025-02-26
Número de referência R0080030

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@hitachienergy.com. Resumes and applications will not be accepted in this manner.