Field Service Engineer

Mission Statement:

The Hitachi Energy business offers power and automation products, systems, service and software solutions across the generation, transmission, and distribution value chain.

Opportunity to join our Hitachi Energy, High Voltage business as a Service Technician is now available. We are looking for an experienced individual who is also willing to travel around Australia to perform work at our customer sites and workshop. The focus for this role will be to execute Installation, commissioning, repair, maintenance activities specific to customer requirements. Proactively identify potential opportunities to improve reliability of equipment and recommend actions through communication with the customer thereby contributing to service growth.

Your responsibilities

• You will carry out service installation, commissioning, maintenance, repair work and other service-related activities on High Voltage Switchgear associated with Transmission and Generation industries.
• You will diagnose technical problems, determine, and implement corrective actions.
• You will execute service activities at workshop and at customer site on time within budget with expected quality and focus on safety.
• You will be in End to end management of Service activities including coordination with customer and all stakeholders.
• You will maintains and strengthens working relationship with customers.
• You will interact with and support sales team on potential business opportunities.
• You will prepares all safety, financial, technical documents and reports associated with service activities.
• You will proactively identify and participate in performance improvements within the business to enhance operations and customer service.
• You will undertake Product training in order to develop skill sets, further enhance product knowledge and grow as product specialist.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Minimum 3 years of experience in a similar role within the Power Industry.
• Exposure to High Voltage or Medium Voltage ​ Switchgear field work is an advantage.
• Customer focused, ability to communicate effectively, work within a team, and follow instructions as well as be able to work individually.
• Flexible with travelling for service jobs.