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Your responsibilities:

  • You will be responsible for the preparation of the company's after-sales service process, after-sales service plan and organize its implementation, for accepting all customer complaints, strictly following the company's after-sales service process, and answering difficult questions for customers.

  • Timely you will convey customer complaints to all departments of the company for prevention, correction and improvement, and contact relevant departments for the arrangement and deployment of after-sales service staff when necessary.

  • You will Organize the dispatch of after-sales service operators to carry out field work, after-sales technical guidance, handle or organize customer quality or non-quality-related feedback.

  • You will be responsible for formulating the supply plan of stored parts and spare parts required by customers, communicating with warehouses and procurement in a timely manner to ensure the timely supply of after-sales service spare parts and materials.

  • You will maintain after-sales service order information in the SAP system, maintenance of repair work orders, pre-working hours of raw material costs, order maintenance, pre-cal. statistics and other SAP system operations.

  • You will be responsible after-sales service back-office work, summarize after-sales service records, establish, improve the original after-sales service records, ledgers of various products and the filing and registration of after-sales service contracts.

  • You will cooperate with sales engineers to promote the company's products and services, organize customer on-site visits when necessary to improve customer satisfaction index and complete other tasks assigned by the department manager and obey the work arrangement.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold college degree or above in mechanical or electrical engineering.

  • Minimum 3 years of technical and after-sales service experience for similar products.

  • Familiar with products, have organizational skills, and provide high-quality after-sales service to customers on behalf of the company.

  • Good to have the necessary knowledge of quality, safety and environmental management for the position.

  • Have a basic knowledge of computer applications.

  • In good shape, absolutely trustworthy and reliable.

  • Open-minded and eager to learn. Influenced by precision and precision tendency, commercially minded and cost-conscious.

  • Ability to communicate with customers.

  • Fluent English in reading, writing and spoken.

Lieu Suqian, Jiangsu, China
Type d'emploi Full time
De l'expérience Experienced
Fonction du poste Quality Management
Contrat Regular
Date de publication 2024-05-24
Numéro de réference R0052735

À propos de Hitachi Énergie

Hitachi Énergie est un chef de file technologique mondial voué à la promotion d’un avenir énergétique durable pour tous. Nous servons des clients dans les secteurs des services publics, de l'industrie et des infrastructures avec des solutions et des services innovants tout au long de la chaîne de valeur. Avec nos clients et nos partenaires, nous sommes pionniers en matière de technologies et permettons la transformation numérique nécessaire pour accélérer la transition énergétique vers un avenir carboneutre.

Nous employons plus de 45 000 personnes dans 90 pays qui, chaque jour, travaillent dans un but précis et mettent à profit leurs différents parcours pour remettre en question le statu quo. Nous vous invitons à postuler aujourd'hui et à faire partie d'une équipe mondiale qui apprécie une vérité simple : diversité + collaboration = grande innovation.