Factory IT Service Delivery Specialist-Chongqing

General information:

Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for Chongqing who will provide overall service delivery to the site to drive value and business growth to the business.

Mission statement:

As Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.

The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

Your responsibilities:

• You will lead the Site IT team/ resources in the factory or Hitachi Energy site​, act as a point of contact for IT supplier and CDC teams​ for IT related topics and ensure the Ticket Mgt, Ticket Triage and Escalation.

• You will provide Infrastructure support/ delivery onsite​, maintain Governance and security onsite​, collect and manage the demand business requirements for factory / office​

• You will provide IT Build project management​, a first line support and governance​ for applications and ensure OT Asset IT/OT Cybersecurity operational management​.

• You will ensure First response for Cybersecurity emergency, plan and manage factory/ site IT Budget and cost control and ensure Machine Connectivity with network core switches.

• You will manage specific applications and vendor coordination on software and network connectivity, (PLC programming out of scope)​ and ensure access to relevant applications for the factory or Hitachi Energy site.

• You will ensure (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.

• You will guide, motivate and develop direct and indirect subordinates within HR policies, for the benefit of both company and the employee and work Onsite to the site or factory your assigned to full time 5 days a week.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold bachelor’s degree in computer science or engineering preferred.

• More than 10+ years of experience in Information Systems, 5+ years prior experience in IT Infrastructure, IT/OT machine connectivity, Incident Management and Change Management and 3+ years prior experience in execution of Digital Transformation IT build projects.

• 2 years of experience in project management of complex global projects.

• Good hands-on in MS Office Products​-Excel, Word, SharePoint, Teams, Outlook, SNOW Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft Azure, SAP​ S4Hana and Information/Data & Analytics/Business Intelligence.

• L6S Lean 6 Sigma Certified and ITIL 4 Preferred.

• Experience on following methodologies tool: PM/Agile PM and COBIT.

• Experience in process management, business process improvement, business process management, or value stream mapping, manufacturing operations methods, process, and change management is an advantage.

• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.

• Flexibility to manage multiple shifts of IT resources in a factory environment.

• Proficiency in English speaking communication.