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On-Site Service Specialist

Your responsibilities:

  • Diagnoses and resolves IT-related issues effectively and efficiently.
  • Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
  • Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
  • Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
  • Conducts regular inventory checks for relevant hardware.
  • Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
  • Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
  • Identifies and report potential risks that could impact the quality of OSS services.
  • Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
  • Hosts and assist third-party technicians.
  • Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
  • Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
  • Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
  • Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable) 
  • Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)
  • Responsible for the setup and deployment of hardware of various types of software. (when applicable)

Your background:

  • Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
  • Knowledge of Service Now, MS Office 365, Windows, iOS, Asset Management Tools, Lean 6 Sigma, ITL;
  • Proactive and solution-oriented mind-set
  • Demonstrates an ability to work independently and is self-driven
  • Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role;
  • Strong Analytical skills;
  • Problem Solving;
  • Incident responding skills;
  • Conflict Management;
  • Learning agility;
  • Customer focus;
  • Product, System, Logistical and Service Support.

    就業場所 Sevlievo, Gabrovo, Bulgaria
    職種 Full time
    体得 Experienced
    職務 IT, Telecom & Internet
    契約 Regular
    発行日 2024-02-23
    整理番号 R0038291

    日立エナジーについて

    日立エナジーは、持続可能なエネルギーの未来へ向けた取り組みを加速する、グローバルな技術リーダーです。さまざまな分野のお客さまに、バリューチェーン全体にわたる革新的なソリューションとサービスを提供するとともに、お客さまやパートナーとの協創により、カーボンニュートラル実現に向けたエネルギー転換に必要な、デジタル技術を活用した変革を実現します。

    日立エナジーは、全世界90カ国に約45,000人の従業員を擁しており、それぞれが事業の継続に向け、異なる背景を生かし目的を持ちながら働いています。“ダイバーシティ+コラボレーション=優れたイノベーション”という基本的な理念を重んじる日立エナジーのグローバルなチームが、あなたをお待ちしています。