Technical Support Specialist

The Opportunity

Hitachi Energy, High Voltage Products is the globally recognized specialist for power transmission and distribution.

It is implementing Digital solutions to improve efficiency and quality. These are cloud-based solutions that will be used by all manufacturing units within the business unit.

As part of the Application Management Service team, you will be focused on analyzing and finding the root cause of the incidents and their subsequent monitoring, provide technical support to clients and internal teams and collaborate with the different teams to improve the platform.

We value development potential and attitude as highly as actual experience, so we are interested in getting to know you and understanding what you can contribute.

We offer you an exciting and stimulating work environment where you will be an important team player in delivering our world-class technology!

How you'll make an impact

• Provide technical support to clients and internal teams. 

• Handle day to day service requests 

• Troubleshoot and resolve issues related to software systems. 

• Document and communicate solutions to clients and internal teams. 

• Maintain and improve a list of standard operating procedures. 

• Collaborate with developers to identify and resolve software bugs. 

• Ensure software systems are up to date and functioning properly. 

• Contribute to the product development during testing, release and hyper-care of new functionality as required.

Your background

• Bachelor’s degree in computer science or related field.

• 2-4 years of experience in technical support or development.

• Experience working in application using .Net Core, C#, MS SQL

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills.

• Fluent in English and Spanish.

More about us

A holistic range of competitive benefit program to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

For this role, depending on grade and experience we offer the following employee benefits (subject to the respective plan rules):  Annual Incentive Plan, Flexible Working, Meal Allowance, Life Insurance, Medical Check-up, Psychological assistance, Language trainings, Coaching & Assessments.